Last Updated: 22 May 2026

At Kauthi, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may request a return within 7 days of receiving your order.

To qualify for a return:

• The item must be unused, unworn, and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase or order confirmation must be provided.

For hygiene and safety reasons, certain items such as earrings, intimate wear, beauty products, and customised items may not be eligible for return unless defective.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging.

We will assess the issue and arrange a replacement, store credit, or refund where applicable.

Non-Returnable Items

The following items cannot be returned:

• Sale or clearance items
• Gift cards
• Personalised or custom-made products
• Items showing signs of use
• Hygiene-sensitive items where applicable

Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5 to 10 business days, depending on your bank or payment provider.

Shipping fees are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective, damaged, or if the wrong item was sent.

Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect or defective.

We recommend using a trackable courier service such as The Courier Guy, Pargo, or DHL when returning items.

Order Cancellations

Orders may only be cancelled before they have been processed or shipped. Once an order has been dispatched, the standard return process will apply.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Kauthi
Rylands, Cape Town, Western Cape, South Africa
Email: support@kauthi.com
Website: www.kauthi.com